What to do during a ‘hit and run’ accident?

When you operate a vehicle, you should be prepared to expect the unexpected. Kids darting across the road without looking, a bus swerving towards your lane in a bend and the sometimes inevitable – hit and run careless driver.

What to do as a victim of a hit and run accident

Being the victim of a hit and run can add to the stress of being in an accident; the shock can slow down your reaction and you may not know what to do under the circumstance. If you ever find yourself in this situation , here are things you need to remember to do.

  1. Note down as much information as you can

Record as much information as you can to relay to the police. This information can help the police to locate the other driver and ensure you don’t get stuck paying for damages. Quickly take note of the following:

  • License plate number
  • Make, model and colour of the car
  • Time and location of accident
  • Contact information of potential witnesses
  • Direction the driver was heading
  • Pictures of the scene and damage to your car

2. Report the Incident to Police

Call or head to the nearest police station as soon as possible and file an accident report. You will be asked to give a statement. Share all the information you took note of.

3. Contact Your Insurance Company

Alert your insurance company of the accident and bring a copy of the police report and your statement so that they may begin the claims process. If you have been lucky and can identify the driver that hit you and they’re insured, their insurance policy will cover the cost of damage to your car.

What should you do if you hit someone’s car?

Don’t run. Stop and assess the damage you may have caused. Check to see if the person requires medical assistance. Call emergency or police assistance, if the circumstance requires. If it is a minor incident, offer your insurance details and accept liability for the damage you caused.

Remember, operating an uninsured vehicle on the road is illegal. If you get into an accident, you will have to incur the full cost of damage to your vehicle and damage caused to third parties.

Contact us today to renew your insurance policy.

Our new website feature: Feedback and Complaints

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As a company that is dedicated to delivering high quality professional products and services, we’re excited to announce our new tool that we hope will help us to provide even better customer service. We are committed to maintaining a high level of responsiveness to the needs and concerns of our customers and established clients.

In order to do so, we rely on your feedback in order to better our products and services by learning from you, our customers, on how existing functionality may be improved. The information you provide allows us to improve our services so we can serve you better. It’s a win for everyone!

And you’re okay with complaints, too?

Of course! Just as we appreciate compliments and general feedback, we also appreciate any constructive criticism that you may have. If you feel that any service you may have received is under par, we would like to hear about it and hopefully have the chance to make it right.

How do I go about this?

The newest and most effective way is through our website www.sacos.sc/contact-us/ . Click on Feedback and Complaints to complete the online form.

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Step 1: Enter your title and name.

Step 2: Existing customers can enter their policy number.

Step 3: Choose your preferred method of communication, and the category for the feedback you are about to provide. Your options are: General Feedback, General Enquiry, Life Insurance, General Insurance, Compliments and Complaints.

Step 4: Details the nature of your feedback or complaint. Provide as much information as possible, so that we may assist you better.

Step 5: Check the box to show that you have understood the terms for the complaint procedure and click on submit.

A member of our highly trained staff will get back to you as soon as possible via your preferred communication method.

What if I do not have access to a computer, is there any other way I can give my feedback?

Yes! There are several other ways you can give us feedback. You can:

  • Complete our Feedback and Complaints form available at all our branches.
  • Speak to any customer service staff at any of our branches.
  • Contact us on +248 429 5000 between 8.30am to 4.00pm Monday to Friday and on +248 423 2466 for our Praslin office.
  • Email us at feedback@sacos.sc
  • Write to us at: Customer Relations Department, Sacos Insurance Group, PO Box 636, Victoria, Mahé, Seychelles

For business customers, you can call or email your Client Relationship Manager on 4295051 ( crteam@sacos.sc.)

We will acknowledge that we have received your complaint within 24 hours. Where possible, we will outline the steps we propose to take to sort out your complaint. If for any reason you are still not satisfied, you should write or email to:

Chief Executive Officer
Sacos Insurance Group
PO Box 636
Victoria
Mahé
Seychelles
feedback@sacos.sc

Your feedback is very important for us so let us hear from you.

Calculate your insurance premium on your own with our new online calculator

When deciding on buying an insurance policy, one of the big questions that looms in your mind is “how much premium will I have to pay?” (A premium is the amount you pay on a monthly or yearly basis for your insurance policy.)

We have made this process easier for you. Now, at your own convenience, you can calculate the premium on your Junior Plan policy.

Our new online calculator takes the guesswork out of your planning, giving you an answer: right here, right now!

Where can I access the calculator?

 You can find access it on our website under the Junior Plan section.

What does it do, exactly?

 It calculates the premium you will have to pay based on the information you provide on the following:

  • Sum assured (the amount you want your child to receive upon maturity)
  • term years (the length of time of the policy until maturity)
  • age (your current age if you are over 35 years of age; everyone below 36 years can enter the number 35 as it carries the same rate)
  • premium option (you can decide between a monthly, quarterly, biannually or yearly payment)

 

What happens next?

The calculator will instantly calculate your premium! That easy!

The calculator is not a ploy to redirect you to our agents. You can contacts our agents and officers afterwards to get the process started for the Junior Plan. When you meet with us, there are other underwriting conditions which can affect the final quotation you receive, as well as taxes and processing fees:

 Why is this necessary?

 We figure that since you have spent all that time doing your research, and have finally come to the conclusion that buying the Junior Plan is a huge step towards getting essential protection for your children, then the least that we can do is provide you with information in real time. We are always looking for ways to improve our services and bring our services closer to you.

If you would like more information on our Junior Plans pay us a visit at our branches (Maison Esplanade – Victoria, Pension Complex –Baie St. Anne Praslin, Green Corner –Providence)  or call us on 429 5000 or send an email to info@sacos.sc.

 

Travel Insurance promo: Stand a chance to win a FREE return ticket to Colombo

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As part of the festive season and new year promotion, we are giving away a FREE return ticket to Colombo to one lucky customer who has purchased their travel insurance with Sacos between 17 December 2018 and 31 January 2019!

When is the promotion valid?

The promotion is valid between 17 December 2018 and 31 January 2019.

How do I enter the competition?

If you purchase any travel insurance policy during the promotion period, you will be automatically entered into the draw. You will automatically enter the draw if you had purchased you travel insurance before the 17th December but your travel date was after the 17 December 2018.

When will the draw be taken?

The draw will be taken in February 2019.

How will I know the outcome?

The winners will be announced on Facebook and other media outlets, but more importantly, we will contact you through the contact details provided to us when you purchased your travel insurance policy.

If I do not win the star prize, what else can I win?

We’re happy you asked! We’ve teamed up with some awesome local partners who have generously provided other prizes which include: a one night stay for two on bed and breakfast basis at Avani hotel; dinner for two at Berjaya Beach Hotel; dinner for two at Coral Strand hotel; and a Starfish excursion provided by Creole Travel Services!

More importantly, the benefits of travel insurance…

A lot of people might not see the necessity of travel insurance, especially if they are not travelling for long, or do not travel frequently. Your travel insurance covers soooo many things: emergency medical assistance, Accidental Disablement, Loss/delay of luggage, Loss of passport abroad, accidental death… and provides for 24 hours assistance services!

So what are you waiting for? Purchase our recently updated travel insurance policy.  Call us on 429 5000 or send an email to info@sacos.sc for more information!