Month: March 2020

As much of Seychelles, as well as the rest of the world adjusts to a new normal of restricted living, you may find that you’re running out of things to do– and fast!

If you do not have work to do at home, here are a few ideas you may want to consider:

Start a new hobby! This can be anything really, from learning how to knit, to yoga, to meditation to gardening  — as long as it’s something! I mean, do you have anything better to do?

If you have kids, this is a great opportunity to spend some more time with them. There are plenty of engaging activities you can do together that does not require leaving the house. Involve them in the kitchen, bake and cook together. Finger painting for the younger kids, building something with the older ones. Remember, this is hard for them too, they’re off school and missing their friends, having a social life, so keeping them occupied with something other than school work can help relieve some of the stress.

In line with the Ministry of health’s advice to implement Social Distancing, Sacos has taken the decision to move all communications with clients electronically.  This move affects how we normally follow up on Claims requests.

In these unprecedented times, we have asked you to avoid walking in at Sacos headquarters for your Claims submission to minimise yours and our risks of obtaining or spreading the COVID-19 virus.

Here is how you should proceed:

Step 1: Ask us about your claims request

If you wish to make a claim, but are not sure how to go about this, you can simply call us on +248 4 295 165/ +248 4 296 054‬ or send an email to Claims@sacos.sc. An agent will guide you on what you need to do to submit your claims forms.

Step 2: Download your forms online

Claims forms can be downloaded online from our website. Our website further provides guidance on what needs to be done to submit your claims. If you cannot find a Claims form in line with what you need or you are unsure which form to use, send us a quick email or give us a call.

Step 3: Complete the form

All forms have to be thoroughly completed before submission. If you are unsure how to complete a segment, you can call one of our agents or your insurance broker for more assistance. Be sure to sign your forms before you submit.

Step 4: Submit your forms

Once completed and signed,  your forms should be submitted via email to Claims@sacos.sc. All submissions should be accompanied with supporting documents attached. A fully comprehensive list of all supporting documents required can by found at the bottom of the claims form.

As much as we love face-to-face interactions with clients, yours and our staff’s safety comes first. Be sure to follow the Department of Health’s guidelines on Social Distancing, health and good sanitation.

Sacos would like to thank all of its customers for its continued loyalty, especially through these difficult times.

Following the latest development of COVID-19 in Seychelles and in line with the Ministry of Health’s advice to implement Social distancing, Sacos has implemented the following precautionary measures to ensure the safety of staff and customers, while allowing us to continue to provide insurance service for new and existing customers.

General Insurance

Enquiries for New and Existing Customers

• Customers can call us directly or email us on the following for a new insurance cover, for their insurance renewal or for any other queries
  • Personal Insurance: 4295047 email: general@sacos.sc or info@sacos.sc
  • Business Insurance: 4295043 email: general@sacos.sc or info@sacos.sc
• Customer can directly request a quote for any new product on our website http://www.sacos.sc and one of our staff will contact you.

Claims

Customers can call us directly on 4295065/4296054 or email: Claims@sacos.sc

Customers can download our claims form from our website: https://www.sacos.sc/claims/ , complete it, signed it and send it to use via email with the supporting document. Please note that the list of all documents required are at the end of the claim forms.

Life Insurance

Enquiries for New and Existing Customers

• Customers can call us directly or email us on the following for any new policy they want to purchase or queries they have on their existing policies
  • New Customers: 4295145 email: life@sacos.sc or info@sacos.sc
  • Existing Customers: 4295034 email: life@sacos.sc or info@sacos.sc
• Customer can directly request a quote for any new product on our website http://www.sacos.sc and one of our staff will contact you.

Claims

• Customers can call us directly on 4295115 or email us email: life@sacos.sc
• Customers can also download our claims form from our website: https://www.sacos.sc/claims/ , complete it, signed it and send it to use via email with the supporting document.

Payment Facility

• Sacos has bank accounts in all the major banks, namely Nouvobanq, MCB, ABSA and Seychelles Commercial Bank and we would like to encourage our customers to use the Internet/Mobile banking facilities for those that have them, or you can pay directly to our account for other banks that doesn’t have the facility for your policy renewal or for your monthly life premium payment. Please contact us on our customer service number 4295008, whatsapp +248 2660950 or email us at info@sacos.sc and we will provide you with our account details for your respective bank.

Over the next few days, we will continue to communicate with you over developments, so please follow us on facebook @SacosInsuranceGroup and check our website http://www.sacos.sc for updates. We thank you for your understanding and we urge you to make use of our facilities above to protect yourself and your family. We remain a phone call away. Sacos Here for you.

It is being highly recommended that everyone avoid unnecessary travel; but of course  with university all over the world closing worried parents want kids to come home, people away on vacation need to get back to their country and lets face it, not everyone can avoid traveling. If you absolutely need to do so, here are some tips on how to minimise your risk of contracting the coronavirus:

Firstly you should know that the Centres for Disease Control and Prevention have stated that risk of infection on an airplane is low, owing to how air circulates and is filtered making it that most viruses and other germs do not spread easily. But before you can reach the plane you need to navigate your way around an airport and this is where you are most at risk. It is therefore imperative that travellers try to avoid contact with sick passengers, and that they wash their hands often with soap and water for at least 20 seconds or use hand sanitiser that contains 60–95% alcohol.

If your airline offers the service, check in online in order to avoid queues and exposure.

If you are able to, bring antibacterial wipes containing alcohol to wipe down personal areas like your tray table, armrests, seatbelts, console and call buttons.

Beyond frequent hand washing, good respiratory hygiene and social distancing, following these guidelines will increase your chances of avoiding infection. Remember, if  you do touch shared or potentially germ-ridden surfaces, avoid touching the eyes, nose or mouth until washing their hands with soap and water for at least 20 seconds.

As the coronavirus has reached the Seychelles and continue to spread throughout the world, more people are being advised or have taken it upon themselves to self-isolate while the relevant authorities are doing all they can to protect everyone’s health. While there is yet to be a cure for the virus, we can all play a role in slowing down the spread.

Protect yourself and those around you by:

• Avoiding physical contact when and as much as you can.
• Keeping distance between you and others when in crowded places. In fact, try to avoid crowded places altogether.
• Avoiding contact with those who are visibly ill.

Everybody should apply the following hygiene measures:

• If you have flu-like symptoms, stay at home.
• Wash your hands regularly with soap and water.
• Sneeze and blow your nose in a tissue handkerchief. Use each tissue only once and throw it away immediately in a covered rubbish bin.
• You don’t have a tissue? Sneeze or cough into your elbow.

Remember to call 141 and report your symptoms. Do not go to the waiting room or the emergency department. The doctor will determine by telephone whether you should self isolate or should go to hospital.

While it is important to plan ahead in case you need to isolate for 14 days, it is equally  important to not panic and stockpile. It is these trying times that require everybody  to behave responsibly and think about others; Buying more than is needed can sometimes mean others will be left without, others that may need it more than you.

Stay responsible, stay safe