How to file your claims digitally!

In line with the Ministry of health’s advice to implement Social Distancing, Sacos has taken the decision to move all communications with clients electronically.  This move affects how we normally follow up on Claims requests.

In these unprecedented times, we have asked you to avoid walking in at Sacos headquarters for your Claims submission to minimise yours and our risks of obtaining or spreading the COVID-19 virus.

Here is how you should proceed:

Step 1: Ask us about your claims request

If you wish to make a claim, but are not sure how to go about this, you can simply call us on +248 4 295 165/ +248 4 296 054‬ or send an email to An agent will guide you on what you need to do to submit your claims forms.

Step 2: Download your forms online

Claims forms can be downloaded online from our website. Our website further provides guidance on what needs to be done to submit your claims. If you cannot find a Claims form in line with what you need or you are unsure which form to use, send us a quick email or give us a call.

Step 3: Complete the form

All forms have to be thoroughly completed before submission. If you are unsure how to complete a segment, you can call one of our agents or your insurance broker for more assistance. Be sure to sign your forms before you submit.

Step 4: Submit your forms

Once completed and signed,  your forms should be submitted via email to All submissions should be accompanied with supporting documents attached. A fully comprehensive list of all supporting documents required can by found at the bottom of the claims form.

As much as we love face-to-face interactions with clients, yours and our staff’s safety comes first. Be sure to follow the Department of Health’s guidelines on Social Distancing, health and good sanitation.

Sacos would like to thank all of its customers for its continued loyalty, especially through these difficult times.

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