Our new website feature: Feedback and Complaints

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As a company that is dedicated to delivering high quality professional products and services, we’re excited to announce our new tool that we hope will help us to provide even better customer service. We are committed to maintaining a high level of responsiveness to the needs and concerns of our customers and established clients.

In order to do so, we rely on your feedback in order to better our products and services by learning from you, our customers, on how existing functionality may be improved. The information you provide allows us to improve our services so we can serve you better. It’s a win for everyone!

And you’re okay with complaints, too?

Of course! Just as we appreciate compliments and general feedback, we also appreciate any constructive criticism that you may have. If you feel that any service you may have received is under par, we would like to hear about it and hopefully have the chance to make it right.

How do I go about this?

The newest and most effective way is through our website www.sacos.sc/contact-us/ . Click on Feedback and Complaints to complete the online form.

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Step 1: Enter your title and name.

Step 2: Existing customers can enter their policy number.

Step 3: Choose your preferred method of communication, and the category for the feedback you are about to provide. Your options are: General Feedback, General Enquiry, Life Insurance, General Insurance, Compliments and Complaints.

Step 4: Details the nature of your feedback or complaint. Provide as much information as possible, so that we may assist you better.

Step 5: Check the box to show that you have understood the terms for the complaint procedure and click on submit.

A member of our highly trained staff will get back to you as soon as possible via your preferred communication method.

What if I do not have access to a computer, is there any other way I can give my feedback?

Yes! There are several other ways you can give us feedback. You can:

  • Complete our Feedback and Complaints form available at all our branches.
  • Speak to any customer service staff at any of our branches.
  • Contact us on +248 429 5000 between 8.30am to 4.00pm Monday to Friday and on +248 423 2466 for our Praslin office.
  • Email us at feedback@sacos.sc
  • Write to us at: Customer Relations Department, Sacos Insurance Group, PO Box 636, Victoria, Mahé, Seychelles

For business customers, you can call or email your Client Relationship Manager on 4295051 ( crteam@sacos.sc.)

We will acknowledge that we have received your complaint within 24 hours. Where possible, we will outline the steps we propose to take to sort out your complaint. If for any reason you are still not satisfied, you should write or email to:

Chief Executive Officer
Sacos Insurance Group
PO Box 636
Victoria
Mahé
Seychelles
feedback@sacos.sc

Your feedback is very important for us so let us hear from you.

Travel Insurance promo: Stand a chance to win a FREE return ticket to Colombo

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As part of the festive season and new year promotion, we are giving away a FREE return ticket to Colombo to one lucky customer who has purchased their travel insurance with Sacos between 17 December 2018 and 31 January 2019!

When is the promotion valid?

The promotion is valid between 17 December 2018 and 31 January 2019.

How do I enter the competition?

If you purchase any travel insurance policy during the promotion period, you will be automatically entered into the draw. You will automatically enter the draw if you had purchased you travel insurance before the 17th December but your travel date was after the 17 December 2018.

When will the draw be taken?

The draw will be taken in February 2019.

How will I know the outcome?

The winners will be announced on Facebook and other media outlets, but more importantly, we will contact you through the contact details provided to us when you purchased your travel insurance policy.

If I do not win the star prize, what else can I win?

We’re happy you asked! We’ve teamed up with some awesome local partners who have generously provided other prizes which include: a one night stay for two on bed and breakfast basis at Avani hotel; dinner for two at Berjaya Beach Hotel; dinner for two at Coral Strand hotel; and a Starfish excursion provided by Creole Travel Services!

More importantly, the benefits of travel insurance…

A lot of people might not see the necessity of travel insurance, especially if they are not travelling for long, or do not travel frequently. Your travel insurance covers soooo many things: emergency medical assistance, Accidental Disablement, Loss/delay of luggage, Loss of passport abroad, accidental death… and provides for 24 hours assistance services!

So what are you waiting for? Purchase our recently updated travel insurance policy.  Call us on 429 5000 or send an email to info@sacos.sc for more information!

Double security = Double protection for you and your family!

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If you are anything like us, then you have probably spent many a sleepless night wondering how you can ensure your family is always taken care of… especially if you are the main income earner. How many times have you tried thinking of ways to assure their well being if ever something were to happen to you? If only there was a guaranteed way of making sure that your family would be financially secure … But there is!

Continue reading “Double security = Double protection for you and your family!”

Sacos rewards new Junior and Education Plan Promotion winners!

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This Friday afternoon 5th October, there was a buzz at the Sacos Tower, as eager young children waited to claim their prize for the Junior and Education promotion.

In July, Sacos launched an awareness campaign for the Junior and Education plans. We wanted to remind customers that Sacos has products for all family members. Our children are our greatest assets and we want them to benefit from a bright future. These plans have been created exactly for this. We want to give you the opportunity to give your children a head start on their life long journey.

Continue reading “Sacos rewards new Junior and Education Plan Promotion winners!”

Lucky Sacos client wins back his annual Motor Insurance Premium

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Mervin Florentine is the first winner of the Sacos promotion “Win back your motor insurance”. The winner received a cheque for SCR4,410, equivalent to an annual premium on a   full comprehensive motor insurance with Sacos Insurance Group.            “I was shocked! I have insured my car with Sacos for 4 years now, and I will probably be insuring my house with them once it is completed. I look forward to participating in other promotions and competitions with Sacos.” Said Mr. Florentine.

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Continue reading “Lucky Sacos client wins back his annual Motor Insurance Premium”