4 reasons why your Home Insurance Claim may not be approved

Simple errors made by homeowners could result in their insurance claims being rejected. To ensure that you are successful in submitting a home insurance claim, take a look at the most common mistakes that are often made:

1. Failure in maintaining the quality of your home: People are often surprised to hear this, butWear and tear damages are not covered by insurance policies; damages caused over a period of time—anything from water damages,  mould or other structural deterioration that occurs from neglect—would not be covered.

2. The home insurance claim submitted does not exceed the policy excess. It is not uncommon for some homeowners to choose a higher excess in order to pay a lower premium. However, when it comes to filing a claim, one of the main reasons that claims are rejected is that the value of the claim is below the policy excess.

3. Not being familiar with what is actually covered under your policy. An incorrect and inaccurate assumption a lot of homeowners make is believing that any and all damages are covered by their policy. It is important when taking out a home insurance policy to carefully read the terms and conditions and what is and isn’t included.

4. Underinsuring! If you underinsure, whether intentionally or not, you will not be covered to the full replacement value of the items damaged or stolen when it comes the time to file a claim.

What can I do to help ensure my claim goes through should I need it? 

The best way to ensure your claim is approved is to be honest; Don’t try to skimp out on paying your premium — this will only be detrimental to your claims process in the long run. Always ensure that your contents insurance covers all the valuables in your home, and revisit this every few years. Take care of your home. And if you are uncertain about anything in your policy, seek clarification from a professional.

Have any questions regarding your home insurance? Talk to us!

Pay us a visit at our branches (Maison Esplanade – Victoria, Pension Complex –Baie St. Anne Praslin, Green Corner –Providence)  or call us on 429 5000 or send an email to info@sacos.sc. We’ll be more than happy to help!

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